Sending Reviews

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How do I send review request to a client?

Go to a client's page and click on 'Request Reviews'. Then, you can specify the tutor(s) for whom you wish the client to provide feedback. You can request a client complete reviews for multiple tutors at the same time. You will also be able to include a personalised message to go be included in the email that the client receives to complete the review.

If your client has lessons which have not been reviewed, you can request them here (Request Reviews).
If your client has lessons which have not been reviewed, you can request them here (Request Reviews).

Can I automatically send a client a review after their first lesson?

This is possible because Tutorcruncher can send a review request automatically to a client after a certain number of lessons. In your System > Settings > People and Activity >Activity, you can find the line called 'Request Reviews automatically'. In here you should enable this checkbox. Below this, where it says 'Default Review Units', is where you adjust the number of units before an automatic review is requested.

Why can't I request Reviews of tutors?

If you do not have the option to Request Reviews, this is because there are no completed lessons with a tutor in the past 6 months which have not yet been reviewed.

How does a client complete the Review?

The email that the client receives will contain a link to a secure url where they can complete the review without having to log into TutorCruncher. By default, the only mandatory field on the client review will be the star rating.