# TutorCruncher — Full Reference

TutorCruncher is a business-management platform built specifically for tutoring agencies, coaching companies and education providers. It replaces a patchwork of spreadsheets, calendars, billing tools and CRMs with a single multi-tenant web application. The platform has been in continuous development since 2014 and is used by agencies across the UK, US, Australia, Canada, New Zealand and beyond.

## What it does

- **Scheduling**: book one-to-one and group lessons, set tutor availability, send reminders, run recurring lesson series, manage cancellations.
- **CRM**: store clients (parents/companies), contractors (tutors), students (service recipients) and agents (affiliates) with custom fields, labels, and a configurable sales pipeline.
- **Invoicing & payments**: generate invoices and proforma invoices automatically from lessons, accept card payments via Stripe (Standard or Connect), accept direct debit via GoCardless, handle multi-currency, run payouts to contractors, reconcile via Xero/QuickBooks.
- **Reporting**: financial reports, contractor pay reports, client statements, lesson reports, custom exports, BigQuery export for advanced analytics.
- **Communication**: branded email templates, SMS notifications, broadcasts, automated reminders.
- **Public-facing**: a tutor-discovery website ("Socket") that agencies can embed, plus public profiles and an enquiry form.
- **API & integrations**: a documented REST API, webhooks (via the Chronos service), Zapier, and direct integrations with Stripe, GoCardless, Xero, QuickBooks, Mailchimp, Zoom, Daily.co, Lessonspace.

## Pricing tiers

TutorCruncher offers three tiers. All tiers include unlimited users, unlimited lessons, all features, and standard support.

1. **Pay-as-you-go (PAYG)** — low monthly base, charged per completed lesson. Best for new or low-volume agencies.
2. **Startup** — higher monthly base, fewer per-lesson fees. Best for established agencies running 100+ lessons/month.
3. **Enterprise** — flat fee for very large agencies. Includes dedicated account management.

Per-lesson and payment-processing fees vary by region and currency. See https://tutorcruncher.com/pricing for live numbers and https://tutorcruncher.com/pricing-calculator for an interactive estimate.

## API

The REST API at `https://secure.tutorcruncher.com/api/` exposes nearly every resource in the system:

- `/api/appointments/` — lessons (create, list, update, cancel)
- `/api/services/` — services / jobs
- `/api/clients/`, `/api/contractors/`, `/api/recipients/`, `/api/agents/` — the four role types
- `/api/invoices/`, `/api/proforma-invoices/`, `/api/payment-orders/` — billing
- `/api/adhoccharges/`, `/api/ahc-categories/` — ad-hoc charges
- `/api/balance-updates/` — manual balance adjustments
- `/api/reports/`, `/api/reviews/`, `/api/tasks/`, `/api/notes/`, `/api/labels/` — supporting resources
- `/api/branch/`, `/api/integration/` — agency configuration
- `/api/enquiry/` — public enquiry submission (used by Socket and external tutor sites)
- `/api/webhook/` — webhook activation/deactivation

Authentication is per-Integration. Generate an API key in the agency's Settings > API > Integrations, then include `Authorization: Token <api_key>` on every request. Each integration is scoped to one Branch (tenant).

The full machine-readable schema lives at `https://secure.tutorcruncher.com/api/schema/`. Interactive Swagger UI is at `/api/docs/` and ReDoc is at `/api/redoc/`.

Webhooks are delivered via the Chronos service and signed with HMAC-SHA256 using the integration's API key (sent in the `Webhook-Signature` header). Webhook events fire on create/update/delete of all major resources.

## Integrations

- **Payments**: Stripe (Standard accounts, Connect, GBP/USD/EUR/AUD/CAD/NZD/SEK), GoCardless (UK, EU, AU, NZ direct debit), bank transfer
- **Accounting**: Xero, QuickBooks Online
- **Marketing/comms**: Mailchimp Transactional (Mandrill), Intercom, Zapier (1000+ apps)
- **Video**: Zoom, Daily.co, Lessonspace, Microsoft Teams
- **SSO**: Google, Apple
- **Calendar**: Google Calendar, iCal feeds

## Multi-tenancy

Every account ("Agency") has one or more Branches. Branches are the unit of tenant isolation: data, settings, branding, currencies, payment processors, and users are all scoped to a single Branch. The API enforces this — every authenticated request is automatically filtered to the requesting Integration's Branch.

## Compliance and security

- GDPR-compliant: data residency in EU/UK on request, full data export and erasure tools
- PCI compliance handled via Stripe (no card numbers ever touch TutorCruncher servers)
- Optional SSO (Google, Apple) and 2FA via authenticator apps
- Audit log (Action history) on every meaningful action

## Support and contact

- Email: support@tutorcruncher.com
- Help centre: https://help.tutorcruncher.com (linked from in-product help icons)
- Book a demo: https://tutorcruncher.com/book-a-call
- Status: monitored internally; outages reported via in-app banners and email

## Where to read more

- Marketing site: https://tutorcruncher.com
- App: https://secure.tutorcruncher.com
- API docs: https://secure.tutorcruncher.com/api/docs/
- Privacy policy: https://tutorcruncher.com/privacy-policy
- Sitemap: https://tutorcruncher.com/sitemap.xml