TutorCruncher An Interns Experience

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 Maria Horner
Business Management Internship Internship Marketing Startup

I’ve been a marketing intern at TutorCruncher for three months now. Last autumn, I was on the lookout for an internship required for my course of studies, when I stumbled across an interesting ad for a marketing internship in London. Time veritably flew by and now I am here writing this blog post on my last day in the TutorCruncher office.

New TutorCruncher T-shirts
New TutorCruncher T-shirts

This one-room office in Victoria contains all of TutorCruncher: the developer brains behind all new features and improvements, sales and support with an incredibly patient ear for all our customers’ questions and suggestions, an intern, desks, a fluctuating amount of monitors (usually between 10 and 15), and a whole lot of other stuff (cables, mouse traps, a Star Wars droid, etc.png). Being on the verge of summer, a fan has already been set up in the perfect spot to reach everyone in the office. It has it’s own kind of charm, even if it’s not entirely suited for receiving clients in person (which — as a cloud software provider — is not often a top priority).

The kitchen in the TutorCruncher office doesn’t entirely qualify for the use of the word “kitchen” due to size and equipment. But as long as there is a kettle, a microwave, a toaster, and a fridge, complaints are rare and morale is high. Limited space in the office has its perks. For example, it facilitates productivity and direct communication between development, sales, and users. When a meeting is held everybody simply swivels around in their chair. This setup allows for efficient collaboration between all parts of TutorCruncher (and it’s also great for banter). Ever the fan of a good buzzword, this facilitates great synergy.

Being an intern at TutorCruncher starts out with a cup of coffee and getting to know the system like any new customer would. This is essential for marketing (to know what you’re talking about), providing support, and writing help site content. While TutorCruncher’s developers Tom and Samuel and Sam on sales and support know the system inside out, even they sometimes struggle to re-trace the unpredictable steps a customer took in the system.

Going ahead, being the marketing intern included writing blog posts and website content (always with SEO in mind!), managing social media accounts and content, doing market research (on one instance in a language I don’t actually speak), occasionally picking up the phone, and many other tasks.

But it’s certainly not just about work all the time. Going for lunch with the TutorCruncher team (“TutorLuncher”) was an at least fortnightly occurrence, as was going to the pub for a pint or two after a productive day of work.

The hour of birth of TC bot.
The hour of birth of TC bot.

As a non-native speaker of English, I was of course keen on improving my language skills and expanding my vocabulary during my internship and time in London. Writing content for all of TutorCruncher’s sites kept me practicing my written language skills. The blog posts Sam and I produced ranged from posts about long-term learning and cheating on exams, to newsletters, and to the grand announcement of our new tutoring robot TC bot on 1 April (which not everybody immediately realised was an April fools joke …).

But sitting in an office with three UK citizens over a period of three months was what exposed me to proper, spoken English. In addition to general communication and more or less exclusively British terms, I have learnt a selection of idioms and expressions. Some of them are usually uttered with a hint of irony, some are less harmless than others, and some of them conjure up unusual images in the mind of a non-native speaker.

Some notable examples:

  • The bee’s knees (Alternatively: the mutt’s guts, the dog’s bollocks, the cat’s pyjamas)

  • To pull up a pew

  • Counting the chickens before they hatch

  • There are more ways to skin a cat

  • To blow smoke up someone’s arse

  • Turn that frown upside down

However, running commentary on the developers’ progress is usually interspersed with much more colourful expressions that probably shouldn’t be typed out on this blog post. One motto to live by I can definitely take away from working at TutorCruncher is “Assumption is the mother of all fuck ups” (courtesy of Samuel) — even if it is usually proclaimed in retrospect after the assumption took place and the fuck up had already been made.

Before I came to London I was told by many people that the three months would fly by. These people were very right. I guess that’s what happens when you enjoy working somewhere while living in a city like London. All in all, my marketing internship with TutorCruncher was an interesting and educational experience. I gained insight not just in the digital marketing of a startup company, but also got a glimpse of cloud software development and the international tutoring industry. Working and living in the centre of London for three months was an amazing experience that will most certainly make me come back in the future.

Needless to say, I would wholeheartedly recommend becoming an intern at TutorCruncher to any student looking for an internship in marketing or coding. You will be given the opportunity to work in an exciting city, to apply your skills in the real workflow of a business, to see the results of your work in the product, and to experience first-hand the development and growth of a start-up company.

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