TutorCruncher is a small SaaS Startup that has quickly become the market leader in our niche. We offer specialised business management software to tutoring companies, working with clients all over the world to provide a high-end service that meets and adapts to the needs of the tutoring industry. Please don't contact us if you're a recruiter, we have our own recruiters that we know and use.
Customer Success Executive (two roles available)
Location
London (Hybrid - 2 days a week in the office)
Salary
£22,000 - £26,000pa
Start Date
ASAP
Description
We have roughly 600 businesses using our product on a subscription basis, and we’re looking for someone who can work closely with them to make sure they’re getting the most out of their subscription. Most of the time we work directly with small business owners and we know most of them pretty intimately. As a result, our customer relationships are both very honest and pragmatic, and also very personable and generally friendly and familiar.
We’re looking for someone to help us keep those relationships strong and productive. That will be achieved both through working with clients directly and through honing our suite of tools intended to make our clients’ lives easier.
Responsibilities
- Become an expert in TutorCruncher’s software offering, and use that expertise to help others.
- Workshop issues and propose (often quite novel) solutions to help our customers via phone, video-call, email and an in-app chat service.
- Reformat our User Guide to make it as well-structured, clear and concise as possible.
- Record video feature demonstrations and use-case walkthroughs for our YouTube channel.
- Liaise with our software developers to ensure that bugs get resolved and that new feature launches are communicated clearly.
- Write articles that will help our customers understand all the options available to them when using our software.
The Ideal Candidate
- A very clear, precise communicator, fully fluent and articulate written and spoken English.
- Able to logically diagnose and solve problems, as well as propose creative solutions using the tools available to you.
- Interested in, and enthusiasm for, software and technology.
- Interested in the dynamics of running a small business, both from an insider perspective (within TutorCruncher) and through conversations with our customers about their businesses.
- Someone who enjoys helping people.
- Someone who enjoys a bit of casual office comradery.
Experiences you'll get
- Working in a small, friendly team.
- Working in a growing startup, and taking part in decisions about the growth of the business.
- Taking part in our morning stand-ups, joining the monthly meeting and contributing to team decisions.
- Joining the team for after work socials.
We really do have a fantastic team here, and we'd love to hear from you! To apply, please send your CV and a brief cover letter to tom@tutorcruncher.com.